Queuing Model Excel

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Home > Business > Personnel Management > Queuing Model Excel 2.0 > Details

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Queuing Model Excel 2.0

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Price:	$27.00
Expires:	7 Days

SCREENSHOT

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GENERAL INFO

License:	Shareware
File Size:	151 KB
Homepage:	Click Here

STATUS

Added:	06-22-2004
Downloads:	23
Rating:	Not Rated
Votes:	2 Rate Now
Reviews:	0

Publishers Description:
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

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Category Placement:

Home > Business > Personnel Management

System Information:

Install Support:	Install and Uninstall
OS Support:	Win95,Win98,WinME,WinNT 3.x,WinNT 4.x,Windows2000
Requirements:	Microsoft Excel

Release Information:

Release Date:	07-16-2001
Release Status:	New Release
Release Notes:	?

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